United Way of Palm Beach County

Engagement Manager Jobs at United Way of Palm Beach County

Engagement Manager Jobs at United Way of Palm Beach County

Sample Engagement Manager Job Description

Engagement Manager


To directly contribute to the mission of United Way of Palm Beach County by delivering the organizations customer journey across touchpoints as a part of the engagement team.


  • Deliver the United Way of Palm Beach County's mission through messaging across touchpoints to all stakeholders.
  • Execute engagement plans and strategies through digital and in-person communications
  • Maintain organizational database and systems which deliver organizations ongoing message
  • Develop new ideas to engage customers along the journey touchpoints.
  • Manage and coordinate process of communications with donors
  • Write communications that increase donor connection with the organization
  • Organize, coordinate engagement events
  • Coordinates with internal staff and funded partners to schedule agency speakers, client speakers, and agency tours for campaigns and Resource Development events.
  • Manage routine and requested clerical tasks for engagement team including budget tracking, expense reports, donor designation requests, etc.
  • Assist, as needed, with the organization's disaster response efforts
  • Collaborate with Marketing with campaign/affinity group related websites, fliers, and e-mail marketing
  • Other duties as assigned.


  • Demonstrated knowledge of database and ability to maintain records accurately
  • Ability to provide superior customer service to donors, prospects, volunteers, staff and community members
  • Ability to be self-motivated and accurately complete assigned tasks independently
  • Ability to prioritize and manage multiple tasks simultaneously, implementing and completing project within stated timelines
  • Ability to solve problems effectively and creatively
  • Ability to anticipate work that needs to be accomplished in a team environment
  • Ability to maintain a positive, working relationship with diverse staff, vendors, volunteers and donors
  • Commitment to personal and organizational development
  • Attention to details
  • Ability to establish and maintain adequate record-keeping systems

Core Competencies

  • Attention to detail
  • Client Focus
  • Information Gathering and Processing
  • Planning and Organizing
  • Work Ethics and Values
  • Writing Skill


  • bachelor's degree preferred
  • 3+ years of Marketing or Communication experience preferred
  • Experience managing a database and customer communications.
  • Strong organizational, time management, interpersonal and communication skills
  • Flexible to changes and ability to work independently and have strong problem-solving skills
  • Significant knowledge of Microsoft Office Suite software
  • Knowledge of graphic design software (Canva) and social media marketing (Constant Contact, Wordpress, Facebook, Instagram)
  • Accurate word processing, excellent follow-up, and general office procedure experience required

Current Openings for Engagement Manager Jobs at United Way of Palm Beach County

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