Systems Administrator

Purpose

The Systems Administrator will ensure reliable operation of the organization's computer, phones, and network This role provides support to United Way of Palm Beach County staff and external partners.

Responsibilities

• Serves as primary liaison to our managed service provider.
• Work with users in Office to resolve IT related issues as called into Ticketing System Responsible for installing, configuring, maintaining and troubleshooting all hardware, networking equipment, software applications, property equipment and network support.
• Assist with any operations as required to maintain workflow and to meet schedules and deadlines.
• Monitors and verifies the integrity and availability of all hardware, server resources and key processes and reporting issues as they arise.
• Maintains workstations and peripheral equipment.
• Manages the wireless network, phone system, conference room audio/visual systems, printers, and other systems.
• Contacts vendors as required for repair to systems in accordance with contract maintenance agreement.
• Maintain and policies and procedures and ensure compliance.
• Provides user-level training for systems and appropriate usage of the systems and data.
• Supports mission critical business applications with emphasis on data quality, serving as subject matter expert, assisting in training of users, providing input to new features, and resolving application issues.
• Maintains inventory of all equipment, software, and software licenses. Ensure that renewal periods are documented and notify appropriate staff in a timely manner.

• Develops reports, data visualizations, and presentations appropriate for the business purpose and audience. Present findings and supported recommendations.
• Drives adoption of IT solutions through user enablement, communications, and support.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Assist as assigned by management, with the organization's disaster response efforts.
• Performs other duties and assumes other responsibilities as assigned.

Standards

• Customer service mindset with flexible response to needs of staff
• Ability to utilize technology in daily work and with special projects
• Ability to manage multiple tasks and prioritize work
• Strong verbal and communication skills, including data visualization and effective presentation skills
• Must be a highly motivated self-starter who takes initiative and follows all assignments through to completion within established timelines
• Must work well under pressure
• Ability to conduct job responsibilities with minimal supervision, providing updates to management on a regular basis

Core Competencies

• Analytical Thinking
• Creativity and Innovation
• Fostering Learning
• Information Gathering and Processing
• Information Management
• Problem Solving
• Using Information Technology

Education/Experience

• Proven knowledge and understanding of application systems and computing devices
• Bachelor's Degree BS/BA Degree in Information Technology or related field; will consider experience in lieu of degree.
• Office 365 Administration
• Phone system management
• Microsoft SharePoint Administration
• Account Management and best practices
• Virtual Meeting Hosting
• Experience working in non-profit a huge plus.

Physical Requirements

• Ability to perform the above responsibilities.
• Ability to lift up to 20 pounds

Current Openings for Systems Administrator Jobs at United Way of Palm Beach County

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