VITA Site Coordinator

Position Summary

VITA=Volunteer Income Tax Assistance Program, providing free tax preparation services for low-moderate income households in Palm Beach County.

Manage, organize, and supervise all aspects of the VITA site operations, including volunteers at the site.

Work closely with the VITA Program Director on all aspects of site management, IRS and program requirements, and e-file administration.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• In conjunction with the VITA site "host" or main contact/responsible party, maintain site schedule, and follow VITA site plans and activities:
  • Site operations (hours, logistics).
  • Equipment and materials needed.
  • Staffing requirements.
  • Support Community outreach.
• Manage the site and supervise the volunteers and their activities:
  • Ensure that sites are open as scheduled and adequately staffed.
  • Maintain a list of all volunteers scheduled for each date and their cell and/or home phone numbers and e-mails.
  • Ensure sufficient tax forms and supplies are ordered and available.
  • Establish an on-site quality review system.
  • Report all volunteer hours to United Way Volunteer Center Manager for recording.
• Ensures compliance with IRS rules for e-filing at the VITA site, including:
  • Ensures all data collection occurs at the site.
  • Ensures all completed tax returns are transmitted at the end of each day and maintains a report of these returns.
  • Ensures rejected returns are either corrected or the affected taxpayer contacted.
• In conjunction with the VITA site "host" or main contact/responsible party, ensure the success of the site through effective outreach to the targeted community:
  • Ensure community awareness of the VITA site.
  • Ensure the community has the knowledge to effectively utilize the VITA site (what forms and documents to bring, whether an appointment must be scheduled, what signature(s) are required on the tax returns, etc.).
  • During the tax filing season, monitor effectiveness of site outreach activities.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Strong organizational, time management, interpersonal and communication skills.
• Flexible to changes, able to work independently and have strong problem-solving skills.
• Computer savvy. Familiarity with TaxSlayer preferred, Microsoft Windows/Office Environment.
• High-school graduate (or G.E.D.) preferred.
• Bi-lingual is highly desired (Spanish and/or Creole).

Physical Demands and Work Environment

• Ability to perform the above responsibilities.

Standards

• Ability to work in a team environment and work with / supervise volunteers.

Training Required

• Take and pass all VITA/IRS portions of training:
  • Volunteer Standards of Conduct, Intake/Interview and Quality Review.
  • VITA advanced tax law, Cancellation of Debt, HSA and Site Coordinator courses.
  • TaxSlayer electronic filing course.
  • One-on-one training with local IRS SPEC staff and/or other site coordinators.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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